FreeAgent incident

Customers blocked from logging into FreeAgent

Major Resolved View vendor source →

FreeAgent experienced a major incident on April 25, 2025 affecting FreeAgent Web App, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 01:57 PM UTC
Resolved
Apr 25, 2025, 02:33 PM UTC
Duration
36m
Detected by Pingoru
Apr 25, 2025, 01:57 PM UTC

Affected components

FreeAgent Web App

Update timeline

  1. investigating Apr 25, 2025, 01:57 PM UTC

    We are currently investigating an issue where some customers are being blocked from logging into their FreeAgent accounts.

  2. resolved Apr 25, 2025, 02:33 PM UTC

    This incident has now been resolved and customers should be able to login into their accounts again.