FP Sign experienced a major incident on September 17, 2024 affecting sign-me, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
sign-me
Update timeline
- investigating Sep 17, 2024, 12:25 PM UTC
Since around 10:00 a.m., there has been a significant malfunction with two-factor authentication at sign-me. This affects the SMS-TAN procedure and the sign-me 2FA app.
- resolved Sep 17, 2024, 12:44 PM UTC
The sign-me service has been available to you again without restrictions since approx. 11:50 am.