Foxpass Outage History

Foxpass is up right now

Foxpass had 3 outages in the last 2 years totaling 9h 56m of downtime — averaging 0.1 incidents per month.

There were 3 Foxpass outages since July 31, 2024 totaling 9h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.foxpass.com

Notice October 20, 2025

AWS US-East outage

Detected by Pingoru
Oct 20, 2025, 05:15 PM UTC
Resolved
Oct 20, 2025, 11:54 PM UTC
Duration
6h 39m
Affected: AWS ec2-us-east-1AWS rds-us-east-1
Timeline · 2 updates
  1. identified Oct 20, 2025, 05:15 PM UTC

    We are monitoring issues related to the major outage affecting Amazon Web Services (AWS) US-East-1 region. Foxpass RADIUS and LDAP core services are unaffected, but our support tool hosted on Intercom and console global lookup are experiencing intermittent degradation.

  2. resolved Oct 20, 2025, 11:54 PM UTC

    All subsidiary systems affected by the AWS US-East-1 outage appear to be back to normal.

Read the full incident report →

Major March 1, 2025

Syncronization issue with identity providers

Detected by Pingoru
Mar 01, 2025, 05:56 AM UTC
Resolved
Mar 01, 2025, 08:59 AM UTC
Duration
3h 3m
Timeline · 4 updates
  1. investigating Mar 01, 2025, 05:56 AM UTC

    There is an issue with users being deactivated after a sync with external identity providers. We are currently investigating this issue.

  2. identified Mar 01, 2025, 08:47 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Mar 01, 2025, 08:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 01, 2025, 08:59 AM UTC

    This incident has been resolved. Any customer see users missing from groups sync'd from Okta or Google, please contact support.

Read the full incident report →

Minor July 31, 2024

RADIUS/TTLS can't authenticate

Detected by Pingoru
Jul 31, 2024, 02:28 AM UTC
Resolved
Jul 31, 2024, 02:41 AM UTC
Duration
13m
Affected: RADIUS
Timeline · 3 updates
  1. investigating Jul 31, 2024, 02:28 AM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2024, 02:41 AM UTC

    This is affecting TTLS and PEAP connections to our non EAP-TLS-enabled RADIUS cluster.

  3. resolved Jul 31, 2024, 02:41 AM UTC

    This issue has been fixed.

Read the full incident report →