Fountain experienced a critical incident on August 21, 2025, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 21, 2025, 06:12 PM UTC
AWS and Cloudflare are currently experiencing an outage or partial outage, and it is impacting all our systems. We are monitoring the situation, and will update when we are fully operational.
- investigating Aug 21, 2025, 06:29 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2025, 07:55 PM UTC
We have identified that this issue is due to a vendor outage affecting AWS and Cloudflare. This is impacting all our systems. We are closely monitoring the situation and will provide updates as our vendors release more information or when services are fully restored.
- resolved Aug 21, 2025, 08:02 PM UTC
The vendor-related outage impacting AWS and Cloudflare has been resolved. Our systems are now fully operational, and we have confirmed stability across all services. We will continue to monitor closely, but no further impact is expected. Thank you for your patience during this incident.