FortiGate incident

Access issue for a small number of the users

Notice Resolved View vendor source →

FortiGate experienced a notice incident on August 12, 2024 affecting Europe, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 04:47 PM UTC
Resolved
Aug 12, 2024, 06:02 PM UTC
Duration
1h 14m
Detected by Pingoru
Aug 12, 2024, 04:47 PM UTC

Affected components

Europe

Update timeline

  1. investigating Aug 12, 2024, 04:47 PM UTC

    A potential issue has been detected by the system. We are currently investigating the situation and will provide further updates if a customer-impacting service issue is confirmed.

  2. identified Aug 12, 2024, 05:46 PM UTC

    The issue has been identified. A small number of the users were unable to access the Global domain portal. A fix has been implemented and service is restored.

  3. resolved Aug 12, 2024, 06:02 PM UTC

    This incident has been resolved.