Fortanix SaaS incident

DSM SaaS - Network Degradation for Traffic passing through Singapore

Minor Resolved View vendor source →

Fortanix SaaS experienced a minor incident on September 29, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2023, 04:24 AM UTC
Resolved
Sep 29, 2023, 03:30 AM UTC
Duration
—
Detected by Pingoru
Sep 29, 2023, 04:24 AM UTC

Update timeline

  1. resolved Sep 29, 2023, 04:24 AM UTC

    We've detected a service deterioration that impacted network traffic in the Singapore region from 3:27 AM UTC to 3:29 AM UTC on September 29, 2023. This issue could have led to customers experiencing connectivity disruptions, occasional packet loss, and higher-than-anticipated delays when accessing our services through this region. Our service provider has successfully resolved the problem, restoring service at the Singapore POP. As of now, we consider this incident resolved. We sincerely apologize for any inconvenience this situation may have caused.