Fortanix SaaS incident
All DSM SaaS AMER|UK|AU|EU & APAC Regions are Fully Operational now.
Fortanix SaaS experienced a notice incident on May 21, 2024 affecting Service availability and Service availability and 1 more component, lasting 6d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2024, 01:20 AM UTC
We are currently investigating this issue.
- investigating May 21, 2024, 02:37 AM UTC
We are continuing to investigate this issue.
- investigating May 21, 2024, 05:12 AM UTC
The issue has been identified with one of our providers, and we are working with them to fix it.
- investigating May 21, 2024, 06:04 AM UTC
We are continuing to work closely with our provider to resolve the ongoing issue. Our teams are fully engaged and we appreciate your patience as we work towards a resolution.
- investigating May 21, 2024, 06:44 AM UTC
Our team is still working closely with our provider to address the situation. We understand the impact this may have and appreciate your continued patience.
- investigating May 21, 2024, 07:21 AM UTC
The issue with our provider persists, but we are actively working on an internal workaround to mitigate the impact.
- investigating May 21, 2024, 08:00 AM UTC
Troubleshooting with our vendor is still in progress, and we are actively working on a workaround solution. We will inform you as soon as we make progress with the workaround.
- investigating May 21, 2024, 08:30 AM UTC
Our team continues to work diligently with our vendor and on internal workaround solutions. We appreciate your continued patience and will keep you updated with any new developments. Thank you for your understanding.
- investigating May 21, 2024, 09:06 AM UTC
We have verified a workaround and will proceed with deployment. Concurrently, our provider is working internally to find a viable solution and fix the issue.
- investigating May 21, 2024, 09:42 AM UTC
We are deploying a workaround. The Provider team is still working on a permanent fix. Further updates will follow as we progress.
- investigating May 21, 2024, 10:08 AM UTC
The roll out of the workaround is still in progress, and our provider is continuing to work on a permanent fix. We appreciate your patience and will provide further updates as they become available.
- investigating May 21, 2024, 10:42 AM UTC
The roll out of the workaround is still in progress across regions and our provider is continuing to work on a permanent fix. Further updates will be provided soon.
- investigating May 21, 2024, 11:26 AM UTC
We are actively rolling out the workaround across all regions. Our provider is working toward implementing a permanent fix. We will update further.
- identified May 21, 2024, 11:59 AM UTC
With the workaround implemented, all regions are accessible at limited capacity. Our provider is still working towards implementing a permanent fix as well.
- identified May 21, 2024, 12:35 PM UTC
With the workaround, all regions have limited access. Our provider is still working on a permanent solution.
- identified May 21, 2024, 01:11 PM UTC
All regions now have limited access, and the workaround is functioning properly. Our provider is still working to implement a permanent solution.
- identified May 21, 2024, 02:04 PM UTC
AMER and EU are up and currently in a monitoring state. APAC, AU, and UK have limited access with the workaround functioning properly. Our provider is still working on implementing a permanent solution.
- monitoring May 21, 2024, 02:14 PM UTC
After the workaround was implemented, all regions are currently in a monitoring state. AMER and EU regions are fully operational. Furthermore, our provider is still working on implementing a permanent solution.
- monitoring May 21, 2024, 02:20 PM UTC
After the workaround was implemented, all regions are currently in a monitoring state. Furthermore, our provider is still working on implementing a permanent solution.
- monitoring May 21, 2024, 03:00 PM UTC
We are continuing to monitor for any further issues in our DSM SaaS. Our provider is still working on implementing a permanent solution.
- monitoring May 21, 2024, 03:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 21, 2024, 04:57 PM UTC
All regions are currently in a monitoring state. We are working with our provider to determine if the issue is resolved.
- monitoring May 21, 2024, 07:24 PM UTC
We are actively monitoring for any further issues in all DSM SaaS regions. Our provider is still working on a permanent fix.
- monitoring May 21, 2024, 10:07 PM UTC
We are actively monitoring for any further issues in all DSM SaaS regions. Our provider is still working on a permanent fix.
- monitoring May 22, 2024, 02:08 AM UTC
We are actively monitoring for any further issues in all DSM SaaS regions. Our provider has identified the issue and working on a permanent fix.
- monitoring May 22, 2024, 01:05 PM UTC
UK region is now fully operational after the provider implemented the fix; permanent fixes for AMER, APAC, AU, and EU will be applied in a scheduled change window with prior customer notification.
- monitoring May 22, 2024, 03:57 PM UTC
AU & UK region both are now fully operational after the provider implemented the fix; permanent fixes for AMER, APAC & EU will be applied in a scheduled change window with prior customer notification.
- monitoring May 23, 2024, 04:15 AM UTC
AU, UK & EU regions are now fully operational, permanent fix for AMER is in progress and for APAC fix will be applied at 18:00 UTC
- monitoring May 23, 2024, 05:45 AM UTC
AU, UK, EU, AMER regions are now fully operational, permanent fix for APAC will be applied at 18:00 UTC today.
- monitoring May 23, 2024, 07:51 PM UTC
All DSM SaaS AMER|UK|AU|EU|APAC regions are fully operational and currently under monitoring.
- resolved May 28, 2024, 01:02 AM UTC
This incident has been resolved.