Fortanix SaaS incident

DSM Saas | EU region | timeouts issue in the Frankfurt region

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on March 18, 2025 affecting Service availability and Key Management and 1 more component, lasting 7d 10h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 05:12 PM UTC
Resolved
Mar 26, 2025, 03:29 AM UTC
Duration
7d 10h
Detected by Pingoru
Mar 18, 2025, 05:12 PM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. monitoring Mar 18, 2025, 05:12 PM UTC

    We experienced a timeout issue in the EU DSM SaaS service in the Frankfurt region from 16:00 UTC to 16:10 UTC on March 18, 2025. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. monitoring Mar 18, 2025, 05:47 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Mar 18, 2025, 05:49 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 18, 2025, 05:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 19, 2025, 04:44 AM UTC

    We are actively monitoring the system to ensure stability and promptly detect any further issues.

  6. resolved Mar 26, 2025, 03:29 AM UTC

    This incident has been resolved.