Form3 Staging Outage History

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Form3 Staging had 8 outages in the last 2 years totaling 77h 8m of downtime — averaging 0.3 incidents per month.

There were 8 Form3 Staging outages since July 26, 2024 totaling 77h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.staging-form3.tech

Major April 20, 2026

Staging Platform Issue

Detected by Pingoru
Apr 20, 2026, 08:49 AM UTC
Resolved
Apr 20, 2026, 09:27 AM UTC
Duration
38m
Affected: FPS RT - DirectDirectFedNowVoP ResponderFPS RT - IndirectDirect Non SettlingTCH - RTPDirect (LON)VoP RequesterBacs - Direct ParticipantDirect (MQ)CoP Responder (LON)Direct Debit (LON)Direct (LON)SEPA InstantDirect (WS)CoP Requester (LON)Direct Non Settling (LON)Credit Transfer (LON)Account Management Services
Timeline · 3 updates
  1. investigating Apr 20, 2026, 08:49 AM UTC

    We have identified an issue impacting all Staging environment services. Our engineers are currently investigating and we will provide further details as the investigation continues

  2. resolved Apr 20, 2026, 09:27 AM UTC

    Our Staging Platform Incident has recovered and normal service has resumed. We will continue to monitor the service to ensure there is no ongoing impact.

  3. postmortem Apr 21, 2026, 09:37 AM UTC

    Form3 identified an issue within the Staging environment impacting both admission and submission flows. A fix was implemented, and service was fully restored at 09:17 UTC on 20 April 2026. Form3 continues to proactively monitor the Staging environment to identify improvements and prevent impact to customer testing.

Read the full incident report →

Minor March 30, 2026

INC443812 - Notifications not being sent

Detected by Pingoru
Mar 30, 2026, 04:07 PM UTC
Resolved
Mar 30, 2026, 04:07 PM UTC
Duration
—
Affected: DirectVoP ResponderDirect Non SettlingDirect (LON)VoP RequesterCoP Responder (LON)Direct Debit (LON)Direct (LON)CoP Requester (LON)Direct Non Settling (LON)Credit Transfer (LON)
Timeline · 2 updates
  1. resolved Mar 30, 2026, 04:07 PM UTC

    Form3 identified an issue impacting notifications on the Staging environment between 13:30 - 15:30 UTC. During this period, no notifications were being sent. After a period of monitoring, our Incident Response Team have confirmed notifications are working as expected.

  2. postmortem Mar 31, 2026, 08:50 AM UTC

    Form3 were alerted to an issue affecting the notification service in the staging environment, where notifications were not being delivered as expected between 13:30 - 15:30 UTC on 30/03/26. A fix was implemented and service has been confirmed as restored. Form3 continue to proactively monitor the staging environment to ensure stability and support customer testing.

Read the full incident report →

Notice July 8, 2025

INC390509 - Degradation to the Form3 - Confirmation of Payee Service

Detected by Pingoru
Jul 08, 2025, 01:27 PM UTC
Resolved
Jul 08, 2025, 01:27 PM UTC
Duration
—
Affected: CoP Responder (LON)CoP Requester (LON)
Timeline · 2 updates
  1. resolved Jul 08, 2025, 01:27 PM UTC

    An issue impacting the Form3 - Confirmation of Payee Service was identified. An error would have been seen for CoP Requests made between 13:38 UTC on 07/07/2025 > 14:30 UTC 08/07/2025 A fix has been successfully implemented and service is restored.

  2. postmortem Jul 08, 2025, 01:32 PM UTC

    Form3 were alerted to an issue on our Form3 - Confirmation of Payee simulator between 13:38 UTC on 07/07/2025 > 14:30 UTC 08/07/2025 A fix was implemented and service was confirmed as restored at 14:30 UTC 08/07/2025 Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to customer testing.

Read the full incident report →

Critical April 30, 2025

INC376826 - Outage to the Form3 - US Instant Simulator

Detected by Pingoru
Apr 30, 2025, 10:09 AM UTC
Resolved
Apr 30, 2025, 10:24 AM UTC
Duration
15m
Affected: FedNowTCH - RTP
Timeline · 2 updates
  1. investigating Apr 30, 2025, 10:09 AM UTC

    We have identified an issue impacting the Form3 - US Instant Simulator. Our engineers are currently investigating and we will provide further details as the investigation continues.

  2. resolved Apr 30, 2025, 10:24 AM UTC

    The issue affecting Form3 - US Instant Simulator has been resolved and normal service has resumed. We will continue to monitor the service to ensure there is no ongoing impact.

Read the full incident report →

Notice March 17, 2025

INC367758 Staging Environment Unavailable in Ramwong

Detected by Pingoru
Mar 17, 2025, 02:08 PM UTC
Resolved
Mar 17, 2025, 02:08 PM UTC
Duration
—
Affected: DirectDirect Non SettlingDirect (IRE)Direct Non Settling (IRE)Credit Transfer (IRE)Direct Debit (IRE)Direct (IRE)CoP Responder (IRE)CoP Requester (IRE)
Timeline · 1 update
  1. resolved Mar 17, 2025, 02:08 PM UTC

    Form3 identified an issue on the Ramwong Staging Environment. This impacted all payment submissions being created, there was no impact to inbound payments. The issue was fixed at 10:16 UTC.

Read the full incident report →

Major September 9, 2024

INC305853 Staging Environment Unavailable

Detected by Pingoru
Sep 09, 2024, 09:14 AM UTC
Resolved
Sep 09, 2024, 11:36 AM UTC
Duration
2h 22m
Affected: FPS RT - DirectDirectFPS RT - IndirectDirect Non SettlingBacs - Direct ParticipantSEPA InstantAccount Management ServicesDirect Non SettlingDirect (IRE)Direct Non Settling (IRE)Credit Transfer (IRE)Direct Debit (IRE)Direct (IRE)CoP Responder (IRE)CoP Requester (IRE)
Timeline · 3 updates
  1. identified Sep 09, 2024, 09:14 AM UTC

    We have identified an issue impacting the Staging environment degrading all services. Our engineers are currently investigating and we will provide further details as the investigation continues. Customers will not be able to create payments.

  2. monitoring Sep 09, 2024, 09:59 AM UTC

    A fix has been implemented and new payments can be processed in the Staging environment. We are working on a fix for the back log of payments.

  3. resolved Sep 09, 2024, 11:36 AM UTC

    The Staging environment has recovered and normal service has resumed. We will continue to monitor the service to ensure there is no ongoing impact. Further details will be shared in the postmortem.

Read the full incident report →

Major August 13, 2024

INC291145 - Degradation to FPS Instant, Bacs and SEPA Instant Simulator

Detected by Pingoru
Aug 13, 2024, 08:57 AM UTC
Resolved
Aug 13, 2024, 10:42 AM UTC
Duration
1h 45m
Affected: DirectDirect Non SettlingIndirectDirect (IRE)Direct Non Settling (IRE)Direct (IRE)
Timeline · 4 updates
  1. investigating Aug 13, 2024, 08:57 AM UTC

    We have identified an issue impacting the FPS Instant, Bacs and SEPA Instant Simulator Our engineers are currently investigating and further details will be posted as the investigation progresses

  2. investigating Aug 13, 2024, 09:46 AM UTC

    We are continuing to investigate this issue. A further update will be shared when one becomes available.

  3. resolved Aug 13, 2024, 10:42 AM UTC

    The issue affecting FPS Instant, Bacs and SEPA Instant Simulator has been resolved as of 10:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Aug 14, 2024, 11:04 AM UTC

    Form3 were alerted to an issue on our FPS Instant, Bacs and SEPA Instant Simulators impacting both admission and submission flows between 22:30 UTC on 12/08/2024 and 10:20 UTC on 13/08/2024. A fix was implemented and service was confirmed as restored at 10:20 UTC on 13/08/2024. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to customer testing.

Read the full incident report →

Minor July 26, 2024

INC281581 Degradation to FPS Simulator

Detected by Pingoru
Jul 26, 2024, 03:13 PM UTC
Resolved
Jul 29, 2024, 03:21 PM UTC
Duration
3d
Affected: Direct (MQ)Direct (WS)Direct Non SettlingDirect (IRE)
Timeline · 8 updates
  1. investigating Jul 26, 2024, 03:13 PM UTC

    Form3 are investigating a performance degradation to the FPS Simulator. A further update will be shared when one becomes available.

  2. investigating Jul 26, 2024, 03:46 PM UTC

    We are continuing to investigate this issue with our 3rd Party Provider. A further update will be shared when one becomes available.

  3. identified Jul 26, 2024, 05:26 PM UTC

    Our 3rd Party Provider has identified the issue and a fix is being implemented. An update will be provided once the fix is in place.

  4. identified Jul 26, 2024, 06:57 PM UTC

    Our 3rd Party Provider are continuing to work on a fix for this issue. A further update will be shared when one becomes available.

  5. identified Jul 29, 2024, 08:10 AM UTC

    Our 3rd Party Provider are continuing to work on a fix for this issue as a priority. A further update will be shared when one becomes available.

  6. monitoring Jul 29, 2024, 02:39 PM UTC

    A fix has now been implemented and we are in a period of monitoring. Normal processing has resumed and we will provide an update on resolution in due course.

  7. resolved Jul 29, 2024, 03:21 PM UTC

    The issue affecting FPS Simulator has been resolved as of 14:15 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  8. postmortem Jul 30, 2024, 01:04 PM UTC

    Form3 identified an issue with our FPS Simulator impacting both admissions and submission flows between 09:32 UTC on 26/07/2024 and 14:15 UTC on 29/07/2024. A fix was implemented and service was confirmed as restored at 14:15 UTC on 29/07/2024. Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.

Read the full incident report →