Forage had 34 outages in the last 2 years totaling 115h 19m of downtime — averaging 1.4 incidents per month.
There were 34 Forage outages since January 13, 2025 totaling 115h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating a processing outage affecting cardholders in Indiana.
We are continuing to investigate this issue.
The incident has been resolved as of 00:30 PT 7/28/2025 and transactions are processing normally
We are currently investigating a payment processing outage affecting cardholders in VA.
We have escalated to the state processor and are awaiting a response.
The incident has been resolved as of 11:30 PT 6/15/2025 and transactions are processing normally.
We are currently investigating a refund processing outage affecting all cardholders with LA-based cards.
This incident has been resolved.
We are currently investigating a payment processing outage impacting all cardholders in AR, CT, DE, GA, IA, IL, IN, LA, MA, ME, MD, MI, MS, NH, NJ, NY, OH, OK, PA, RI, SC, TN, UT, VT, VA.
We are currently in contact with the state processor, who has acknowledged the issue. They are actively working on a resolution. At this time, there is no estimated time for recovery. We will continue to monitor and provide updates as soon as more information becomes available.
We are starting to see successful transactions in states that previously had issues. We will continue to monitor until we receive communication from the state processor.
We have not seen any denial errors in the past hour. The state processor is still monitoring the situation, as there has been higher-than-normal latency on some of their requests.
The incident affecting payment processing in the states - AR, CT, DE, GA, IA, IL, IN, LA, MA, ME, MD, MI, MS, NH, NJ, NY, OH, OK, PA, RI, SC, TN, UT, VT, VA is now resolved.
There is an incident affecting refund attempts in the state of MA, in advance of its upcoming processor transition. We are investigating this now and will follow up with you as soon as we have more details.
The incident affecting refund attempts in the state of MA is now resolved. Refunds in the state of MA between 2025-04-23 23:43:00 UTC and 2025-04-24 19:35:00 UTC were affected We continue to monitor the situation.
A bad code deploy caused a fraction of users to be unable to check balances or complete EBT transactions. The code was rolled back once errors started to emerge. Estimated time of impact 2025-04-21 19:20 to 22:50 UTC.
We are currently investigating a payment processing outage impacting all cardholders in RI.
This incident appears to be fraud-related and does not represent a genuine outage.
We are currently investigating a payment processing outage impacting all cardholders in MA.
This incident has been resolved.
We are experiencing degraded performance for OH cards due to scheduled maintenance.
This incident has been resolved.