Affected components
Update timeline
- identified Feb 10, 2026, 08:46 PM UTC
We are currently addressing a disruption in our Electronic Benefit Transfer (EBT) transaction processing capabilities. Our technical team is actively working to rectify the situation.
- identified Feb 10, 2026, 09:02 PM UTC
We have identified the issue and are validating a fix
- identified Feb 10, 2026, 09:18 PM UTC
We have determined that AWS is having CloudFront DNS resolution issues that are affecting new card registration. We will continue to monitor and provide updates.
- monitoring Feb 10, 2026, 09:56 PM UTC
AWS has deployed a resolution to the CloudFront DNS issue and we are seeing increased request success rates. We will continue to monitor and update until systems have fully recovered.
- resolved Feb 10, 2026, 10:10 PM UTC
All services have recovered and have been operating without error since 22:00 UTC
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