FoodLogiQ incident

Complete investigation data not displayed for investigations within 2017.

Notice Resolved View vendor source →

FoodLogiQ experienced a notice incident on October 11, 2018 affecting Traceability Service, lasting 12d 9h. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2018, 02:31 AM UTC
Resolved
Oct 23, 2018, 12:02 PM UTC
Duration
12d 9h
Detected by Pingoru
Oct 11, 2018, 02:31 AM UTC

Affected components

Traceability Service

Update timeline

  1. identified Oct 11, 2018, 02:31 AM UTC

    It has been reported that not all events are properly being returned when an investigation is performed. We have identified the issue and all hands are on deck working towards a resolution. Thank for your continued patience. We will update you when the system is running smoothly again. If you have any questions, please visit our Contact Us page.

  2. resolved Oct 23, 2018, 12:02 PM UTC

    A fix has been implemented and we are monitoring the results. Thank you for your continued patience. Though the issue has been fully resolved, we value transparency and open communication with our customers. If you have any questions, please visit our Contact Us page.