FoodLogiQ incident

General Service Disruption

Critical Resolved View vendor source →

FoodLogiQ experienced a critical incident on March 10, 2020 affecting Connect and API v2 and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2020, 04:44 PM UTC
Resolved
Mar 10, 2020, 07:14 PM UTC
Duration
2h 30m
Detected by Pingoru
Mar 10, 2020, 04:44 PM UTC

Affected components

ConnectAPI v2API v3Auth/ID ServiceAnalytics ServiceAS2 ServiceTraceability Service

Update timeline

  1. investigating Mar 10, 2020, 05:11 PM UTC

    FoodLogiQ Connect is currently experiencing a service disruption. We are working to identify the root cause and implement a solution. We will continue to update you.

  2. identified Mar 10, 2020, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2020, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2020, 07:14 PM UTC

    This incident has been resolved.