FoodLogiQ experienced a critical incident on April 20, 2021 affecting Auth/ID Service, lasting 8h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Auth/ID Service
Update timeline
- investigating Apr 20, 2021, 03:48 PM UTC
We are currently investigating a problem with authentication through our authentication provider. This problem is preventing users from being able to authenticate. We will continue to update you. For real-time updates, please check http://status.foodlogiq.com
- identified Apr 20, 2021, 07:33 PM UTC
Our authentication provider has identified the underlying problem and is implementing a change to restore authentication services.
- monitoring Apr 20, 2021, 08:01 PM UTC
Authentication services have been restored. FoodLogiQ will continue monitoring the status of authentication with the authentication provider.
- resolved Apr 21, 2021, 12:03 AM UTC
This incident has been resolved.