FoodLogiQ experienced a major incident on August 19, 2021 affecting Auth/ID Service, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2021, 10:09 PM UTC
We are currently investigating a problem with authentication through our authentication provider. This problem is preventing users from being able to authenticate. We will continue to update you. For real-time updates, please check http://status.foodlogiq.com
- identified Aug 19, 2021, 10:20 PM UTC
After continued testing, this authentication provider issue appears to impact users who are not authenticating via SSO. We will continue monitoring our authentication provider's progress.
- monitoring Aug 19, 2021, 10:29 PM UTC
At this time, the authentication provider has restored service. We will continue monitoring the process.
- resolved Aug 19, 2021, 10:36 PM UTC
The service has been fully restored.