FoodLogiQ experienced a major incident on December 7, 2021 affecting Connect and API v3, lasting 9h 8m. The incident has been resolved; the full update timeline is below.
Affected components
ConnectAPI v3
Update timeline
- monitoring Dec 07, 2021, 05:15 PM UTC
FoodLogiQ is currently investigating a service disruption due to an outage experienced by our service provider. All FoodLogiQ Connect email communication and Recall + Response notifications are currently impacted. We are awaiting updates from our service provider and will continue to update you. For real-time updates, please consult status.foodlogiq.com.
- resolved Dec 08, 2021, 02:23 AM UTC
Our Cloud Provider has recovered their services. At this time, Connect is fully functional and all asynchronous processing has caught up as well.