FoodLogiQ incident

Traceability, delay in processing events

Minor Resolved View vendor source →

FoodLogiQ experienced a minor incident on May 6, 2024 affecting AS2 Service and Traceability Service, lasting 16h 2m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 06:51 PM UTC
Resolved
May 07, 2024, 10:53 AM UTC
Duration
16h 2m
Detected by Pingoru
May 06, 2024, 06:51 PM UTC

Affected components

AS2 ServiceTraceability Service

Update timeline

  1. investigating May 06, 2024, 06:51 PM UTC

    Traceability events are not being displayed correctly for the community owners where the events are submitted by the Supplier

  2. investigating May 06, 2024, 10:01 PM UTC

    We are continuing to investigate this issue

  3. monitoring May 07, 2024, 02:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2024, 10:53 AM UTC

    This incident has been resolved.