FoodLogiQ incident

Traceability Events not displaying correctly

Notice Resolved View vendor source →

FoodLogiQ experienced a notice incident on February 23, 2024 affecting AS2 Service and Traceability Service, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2024, 08:55 PM UTC
Resolved
Feb 26, 2024, 03:51 PM UTC
Duration
2d 18h
Detected by Pingoru
Feb 23, 2024, 08:55 PM UTC

Affected components

AS2 ServiceTraceability Service

Update timeline

  1. investigating Feb 23, 2024, 08:55 PM UTC

    Traceability events are not being displayed correctly for the community owners where the events are submitted by the Supplier. We have traced the issue to the application responsible and are working on getting a fix implemented as quickly as possible. Please be advised that until the issue is resolved, the Traceability Events page in FoodLogiQ may not appear as expected.

  2. identified Feb 24, 2024, 01:52 AM UTC

    The issues has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2024, 02:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2024, 03:51 PM UTC

    This incident has been resolved