FoodLogiQ experienced a critical incident on May 12, 2025 affecting AS2 Service, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2025, 04:30 PM UTC
FoodLogiQ users may be experiencing issues submitting data via our AS2 Connector. We are currently investigating the issue. We will continue to update you
- investigating May 12, 2025, 06:32 PM UTC
We are continuing to investigate the issue and working on restoring the As2 connection.
- identified May 12, 2025, 11:29 PM UTC
The issue has been identified and the solution has been worked on with the third party vendors
- identified May 13, 2025, 01:58 PM UTC
We are continuing to work with our third party Vendors
- identified May 13, 2025, 03:56 PM UTC
We have solved the core problem and we are bringing the system back online. We will provide another update in an hour. Thank you.
- monitoring May 13, 2025, 10:44 PM UTC
A fix has been implemented and we are monitoring the results
- resolved May 14, 2025, 01:02 PM UTC
This incident has been resolved. Please reach out to our Support team for additional questions and concerns.