Fonative incident

Voice API issue detected by automated monitoring

Notice Resolved View vendor source →

Fonative experienced a notice incident on January 25, 2021 affecting Voice API, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2021, 02:06 PM UTC
Resolved
Jan 25, 2021, 04:49 PM UTC
Duration
2h 43m
Detected by Pingoru
Jan 25, 2021, 02:06 PM UTC

Affected components

Voice API

Update timeline

  1. investigating Jan 25, 2021, 02:06 PM UTC

    We are currently investigating this issue

  2. investigating Jan 25, 2021, 02:41 PM UTC

    This incident appears to have been isolated to our external testing sources. Production calls volumes and response times did not show any degradation during the timeframe indicated by our testing sources. We will continue to investigate our testing sources.

  3. monitoring Jan 25, 2021, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 25, 2021, 04:49 PM UTC

    This incident was isolated to a common service used by our monitoring servers. There was no impact to production to production systems during this timeframe. We will continue to monitor these servers as part of our standard procedures and setting this incident to resolved.