Fonative incident

Voice API issue detected by automated monitoring

Major Resolved View vendor source →

Fonative experienced a major incident on February 1, 2021 affecting Voice API, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 02:37 PM UTC
Resolved
Feb 01, 2021, 07:22 PM UTC
Duration
4h 44m
Detected by Pingoru
Feb 01, 2021, 02:37 PM UTC

Affected components

Voice API

Update timeline

  1. investigating Feb 01, 2021, 02:37 PM UTC

    We are currently investigating this issue

  2. identified Feb 01, 2021, 03:30 PM UTC

    The has been a widespread issue on the Internet this morning causing delays in traffic. We are continuing to monitor the situation. Our platform is up, but experiencing degraded performance due to Internet traffic delays.

  3. monitoring Feb 01, 2021, 03:31 PM UTC

    We are continuing to monitor as network delays appear to be receeding.

  4. resolved Feb 01, 2021, 07:22 PM UTC

    All issues resolved to this morning's issue have been resolved by the emergency maintenance, and the platform is now performing normally.