Fonative incident

Voice API issue detected by automated monitoring

Major Resolved View vendor source →

Fonative experienced a major incident on April 12, 2021 affecting Voice API, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2021, 01:40 PM UTC
Resolved
Apr 12, 2021, 03:26 PM UTC
Duration
1h 45m
Detected by Pingoru
Apr 12, 2021, 01:40 PM UTC

Affected components

Voice API

Update timeline

  1. investigating Apr 12, 2021, 01:40 PM UTC

    We are currently investigating this issue

  2. monitoring Apr 12, 2021, 01:44 PM UTC

    This issue is isolated to our test framework - the production platform is fully functional at this time. We will continue to monitor our test infrastructure.

  3. resolved Apr 12, 2021, 03:26 PM UTC

    The test servers have been operating without issue since the initial event - and monitoring results have returned to normal ranges. This event only affected our external testing resources. Production systems were not impacted during this time.