Fonative incident

Voice API issue detected by automated monitoring

Major Resolved View vendor source →

Fonative experienced a major incident on September 20, 2021 affecting Voice API, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2021, 07:23 PM UTC
Resolved
Sep 20, 2021, 10:30 PM UTC
Duration
3h 7m
Detected by Pingoru
Sep 20, 2021, 07:23 PM UTC

Affected components

Voice API

Update timeline

  1. investigating Sep 20, 2021, 07:23 PM UTC

    We are currently investigating this issue

  2. identified Sep 20, 2021, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 20, 2021, 08:16 PM UTC

    The issue has been mitigated and we are continuing to monitor.

  4. resolved Sep 20, 2021, 10:30 PM UTC

    This incident has been resolved.