Fonative incident
Voice API issue detected by automated monitoring
Fonative experienced a major incident on February 4, 2022 affecting Voice API, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2022, 11:57 PM UTC
We are currently investigating this issue
- investigating Feb 05, 2022, 12:42 AM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2022, 12:43 AM UTC
We are experiencing a small degradation in outbound API messaging that appears to be related to problems with DNS name resolvers. We are escalating with downstream providers.
- identified Feb 05, 2022, 01:05 AM UTC
The DNS resolver at our hosting facility is intermittently failing, causing a small amount of API traffic to fail. This has been worked around by our network engineers to use multiple public DNS providers, which as cleared the condition.
- monitoring Feb 05, 2022, 01:07 AM UTC
The situation has remained cleared for 15 minutes, at this point we will continue to monitor but are marking the issue resolved for this incident.
- resolved Feb 05, 2022, 01:07 AM UTC
This incident has been resolved.