Fonative incident

Customer portal issue detected by automated monitoring

Major Resolved View vendor source →

Fonative experienced a major incident on June 21, 2022 affecting Customer Portal, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 06:35 AM UTC
Resolved
Jun 21, 2022, 09:49 AM UTC
Duration
3h 13m
Detected by Pingoru
Jun 21, 2022, 06:35 AM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Jun 21, 2022, 06:35 AM UTC

    We are currently investigating this issue

  2. investigating Jun 21, 2022, 09:49 AM UTC

    There were availability/access issues with our infrastructure vendor. These issues have been resolved and all systems are operating normally.

  3. resolved Jun 21, 2022, 09:49 AM UTC

    This incident has been resolved.