Fonative incident

Voice API issue detected by automated monitoring

Minor Resolved View vendor source →

Fonative experienced a minor incident on January 23, 2021 affecting Voice API, lasting 4h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2021, 05:31 AM UTC
Resolved
Jan 23, 2021, 10:08 AM UTC
Duration
4h 36m
Detected by Pingoru
Jan 23, 2021, 05:31 AM UTC

Affected components

Voice API

Update timeline

  1. investigating Jan 23, 2021, 05:31 AM UTC

    We are currently investigating this issue

  2. resolved Jan 23, 2021, 10:08 AM UTC

    An unexpected event during scheduled system maintenance caused a transient issue blocking Voice API calls for less than a minute. Our engineers are reviewing the maintenance procedures to prevent a recurrence during future maintenance activities.