Foleon incident

Issue with the Editor Perfomance

Notice Resolved View vendor source →

Foleon experienced a notice incident on June 29, 2022 affecting Foleon Docs and Platform, lasting 21h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2022, 10:23 AM UTC
Resolved
Jun 30, 2022, 07:42 AM UTC
Duration
21h 19m
Detected by Pingoru
Jun 29, 2022, 10:23 AM UTC

Affected components

Foleon DocsPlatform

Update timeline

  1. investigating Jun 29, 2022, 10:23 AM UTC

    We are currently investigating an issue with the performance of the Editor (slow loading + auto-save functionality), starting from approximately 29/06/2022 at 9 a.m. CET. Updates will follow.

  2. investigating Jun 29, 2022, 10:40 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 29, 2022, 11:14 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 29, 2022, 11:55 AM UTC

    Our development team is working to identify the root cause and implement a solution.

  5. monitoring Jun 29, 2022, 12:13 PM UTC

    We have identified the cause of this error and applied a fix. We are currently monitoring for full resolution.

  6. monitoring Jun 29, 2022, 02:21 PM UTC

    This issue has now been resolved. Thank you for your patience.

  7. resolved Jun 30, 2022, 07:42 AM UTC

    This issue has now been resolved. Thank you for your patience.