Foleon had 14 outages in the last 2 years totaling 29h 20m of downtime — averaging 0.6 incidents per month.
There were 14 Foleon outages since June 19, 2024 totaling 29h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing intermittent issues in the Media Library that could cause the page to show an error when you select an asset. We are investigating the root cause.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing an issue that may be affecting the performance and stability of the editor.
This incident has been resolved.
We’re currently addressing an unexpected issue that occurred during a routine maintenance operation. As a result, the editor and dashboard may remain temporarily unavailable longer than initially expected. Published content remains fully online and accessible. We’re working to resolve this as quickly as possible and will continue to provide updates here. Thank you for your patience and understanding.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’ve noticed a minor issue and are conducting a quick maintenance check to ensure everything runs smoothly. During this time, you may not be able to access the editor and dashboard, but don't worry - your published Foleon Docs remain fully online and accessible. We expect this to take just a few minutes, and we’ll post an update here once the maintenance is complete. Thanks so much for your patience and understanding!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may be experiencing platform access issues. Our team is currently investigating and working to resolve the issue as quickly as possible. We appreciate your patience.
This incident has been resolved.
Our team has identified the following issues and is actively working on a resolution: - We are currently investigating an issue where saving Domain settings at the Workspace level fails silently. Our team is working on a fix, and we will provide updates as soon as possible.
This incident has been resolved.
We are aware of an issue where SSO login may not work for users from agency partner accounts. Our team is investigating, and we will provide updates as soon as possible. Thank you for your patience.
We have identified that the SSO issue affects a very small number of customers with specific configurations. As a workaround, users can log in using email and password if their account allows it.
The SSO issue has been resolved. Access should return to normal as systems propagate the change. Thank you for your patience!
The issue causing images to not load for some users has been identified and resolved. Our team has implemented a fix, and all systems are now fully operational.
We are currently experiencing downtime with Foleon Analytics. Our team is actively working to resolve the issue as quickly as possible.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating reports of login errors for some users attempting to access our services via Single Sign-On (SSO). Affected users have also reported that their documents are not accessible. Our team is actively working to identify and resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
The issue affecting SSO login and document access has been resolved. All users should now have full access to their documents. The incident was caused by a communication problem between our internal services, which was promptly identified and addressed by our team. We apologize for the disruption and appreciate your patience as we worked to resolve the issue.
We are currently investigating reports of login errors for some users attempting to access via Single Sign-On (SSO) following this morning's maintenance. Our team is actively working to resolve the issue, and we will provide further updates as soon as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue. The data is still being stored, it's only not visual in the reporting.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We noticed that in some cases the Foleon Doc will not show after the user has logged in through SSO.
This incident has now be resolved.
At the moment we are experiencing an issue with custom domains that are setup with a proxy (e.g. Cloudflare, Azure). We are looking into the issue.
We have identified the issue and have a fix. If you are experiencing any problems with your Foleon Docs hosted on a custom domain using a proxy, please contact our Support Team. They will guide you through the necessary steps to bring your Foleon Docs back online.
We have a fix in place. If you are experiencing any problems with your Foleon Docs hosted on a custom domain using a proxy, please contact our Support Team. They will guide you through the necessary steps to bring your Foleon Docs back online.