Foleon incident

Cannot access Media library folders

Minor Resolved View vendor source →

Foleon experienced a minor incident on May 11, 2023 affecting Foleon Docs, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 02:22 PM UTC
Resolved
May 11, 2023, 02:47 PM UTC
Duration
24m
Detected by Pingoru
May 11, 2023, 02:22 PM UTC

Affected components

Foleon Docs

Update timeline

  1. investigating May 11, 2023, 02:22 PM UTC

    We are currently investigating an issue, which blocks users from accessing folders in Media library. A workaround, for now, is to refresh the Editor to access the folder. Updates will follow.

  2. identified May 11, 2023, 02:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2023, 02:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2023, 02:47 PM UTC

    This incident has been resolved.