Foleon experienced a major incident on May 24, 2023 affecting Foleon Docs and Platform, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2023, 11:56 AM UTC
For a small portion of our customers, SAML is not working. This can result in 404 pages on logging into the platform or published Foleon Docs that are gated with SAML/SSO. If you’re not using SAML, everything is working as expected. We’re currently working on a way to resolve this.
- investigating May 24, 2023, 12:24 PM UTC
We are continuing to investigate this issue
- investigating May 24, 2023, 01:28 PM UTC
We are still investigating the problems with SAML. However, to fix the issue permanently; we advice our customers who are using *.instantmagazine.com/saml as their EntityID to update it to *.foleon.com/saml. This is also true for EntityIDs that use api.instantmagazine.com/auth/saml/*. Please update those to api.foleon.com/auth/saml/*.
- investigating May 25, 2023, 07:26 AM UTC
We are continuing to investigate this issue
- investigating May 25, 2023, 01:17 PM UTC
For a small portion of our customers, SAML is not working. This can result in 404 pages on logging into the platform or published Foleon Docs that are gated with SAML/SSO. If you’re not using SAML, everything is working as expected. We are continuing to investigate this issue.
- monitoring May 25, 2023, 05:38 PM UTC
A fix has been implemented and we are not seeing any failed SAML responses coming in. We will keep monitoring the issue.
- resolved May 26, 2023, 08:54 AM UTC
This incident has been resolved. All SAML responses are being handled correctly.