Foleon experienced a major incident on October 20, 2021 affecting Platform, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Oct 20, 2021, 10:54 AM UTC
We’ve noticed that part of our users are currently unable to log into our platforms, starting from approximately 20/10/2021 at 12:15 CET. Updates will follow. Our developers are investigating this issue.
- identified Oct 20, 2021, 11:21 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2021, 11:54 AM UTC
We are continuing to work on a definitive fix. For now, we ask that you clear your Foleon Docs cookies to resolve the issue. To do this, go to https://app.foleon.com and clear cookies from that page. Updates will follow.
- resolved Oct 20, 2021, 11:58 AM UTC
This incident has been resolved.