Foleon incident

Foleon Docs with custom domains using a proxy are unavailable

Critical Resolved View vendor source →

Foleon experienced a critical incident on June 19, 2024 affecting Foleon Docs, lasting 18h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2024, 02:15 PM UTC
Resolved
Jun 20, 2024, 09:09 AM UTC
Duration
18h 54m
Detected by Pingoru
Jun 19, 2024, 02:15 PM UTC

Affected components

Foleon Docs

Update timeline

  1. investigating Jun 19, 2024, 02:15 PM UTC

    At the moment we are experiencing an issue with custom domains that are setup with a proxy (e.g. Cloudflare, Azure). We are looking into the issue.

  2. identified Jun 19, 2024, 04:44 PM UTC

    We have identified the issue and have a fix. If you are experiencing any problems with your Foleon Docs hosted on a custom domain using a proxy, please contact our Support Team. They will guide you through the necessary steps to bring your Foleon Docs back online.

  3. resolved Jun 20, 2024, 09:09 AM UTC

    We have a fix in place. If you are experiencing any problems with your Foleon Docs hosted on a custom domain using a proxy, please contact our Support Team. They will guide you through the necessary steps to bring your Foleon Docs back online.