Foleon experienced a notice incident on September 9, 2024 affecting Foleon Docs and Platform, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2024, 09:49 PM UTC
We are currently investigating reports of login errors for some users attempting to access our services via Single Sign-On (SSO). Affected users have also reported that their documents are not accessible. Our team is actively working to identify and resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- resolved Sep 09, 2024, 10:14 PM UTC
The issue affecting SSO login and document access has been resolved. All users should now have full access to their documents. The incident was caused by a communication problem between our internal services, which was promptly identified and addressed by our team. We apologize for the disruption and appreciate your patience as we worked to resolve the issue.