FMX experienced a major incident on September 4, 2018 affecting Web App and API, lasting 12h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2018, 12:36 PM UTC
We're experiencing a system stability issue that's causing poor performance and slow response times. The issue is related to an outage that our hosting provider, Microsoft Azure, is currently experiencing. We're actively working with Microsoft to resolve the issue and will post updates as soon as possible.
- identified Sep 04, 2018, 04:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 04, 2018, 04:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 04, 2018, 09:08 PM UTC
Our hosting provider, Microsoft Azure, has fully restored power to the impacted datacenter. They are currently working on restoring services to full capacity. We are implementing an alternative solution to the issue to provide relief in the event that Azure services are not restored in the near future.
- identified Sep 05, 2018, 01:15 AM UTC
The performance issues have been corrected. We sincerely apologize for the inconvenience this has caused and are exploring options to mitigate this type of risk in the future.
- resolved Sep 05, 2018, 01:16 AM UTC
This incident has been resolved.