FMX experienced a critical incident on May 2, 2019 affecting Web App, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 02, 2019, 08:17 PM UTC
We have identified an issue with a third-party platform that we use to deploy FMX. We are currently working to implement a fix that should resolve the issue. We estimate performance to be fully restored in one hour. We will continue to update our status page with more information as we have it.
- identified May 02, 2019, 08:31 PM UTC
This issue is more extensive than we originally thought. We are closely monitoring communications from the third-party platform, Microsoft Azure and are looking for ways to mitigate the issue on our side. We will continue to update our status page with more information as we have additional updates. We greatly apologize for the inconvenience.
- identified May 02, 2019, 08:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 02, 2019, 08:40 PM UTC
We are seeing a return of performance on many FMX sites. We are continuing to monitor the issue and will update our status once all sites have returned to normal performance. Please refer to Microsoft Azure's Status page for more updates on this issue: https://azure.microsoft.com/en-us/status/ We apologize for the inconvenience this issue may have caused and we will share new updates as soon as they are available.
- monitoring May 02, 2019, 09:12 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 02, 2019, 09:54 PM UTC
Microsoft Azure Engineers have identified the underlying root cause of the issue. They are applying mitigation steps and are starting to see signs of recovery. We are continuing to seeing a return of performance on many FMX sites. We are continuing to monitor the issue and will update our status once all sites have returned to normal performance. Please refer to Microsoft Azure's Status page for more updates on this issue: https://azure.microsoft.com/en-us/status/ We apologize for the inconvenience this issue may have caused and we will share new updates as soon as they are available.
- resolved May 02, 2019, 10:44 PM UTC
Microsoft Azure Engineers have mitigated the underlying root cause of the issue. We have seen a complete a return of performance to FMX sites. However, we are continuing to monitor the issue and will update our status once we are confident that all sites will maintain normal performance. Please refer to Microsoft Azure's Status page for more updates on this issue: https://azure.microsoft.com/en-us/status/ We apologize for the inconvenience this issue may have caused.