FMX experienced a critical incident on June 26, 2019 affecting Email, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2019, 01:33 PM UTC
We are currently experiencing an outage that is exclusively affecting our automatic notifications. All notifications are still being recorded and will be sent upon the resolution of this outage. We sincerely apologize for any inconvenience this issue may be causing your team. We are working to resolve this issue as swiftly as possible and will continue to update this page as we have more information.
- monitoring Jun 26, 2019, 01:48 PM UTC
We've implemented a fix and are monitoring results. All notifications that were generated during the outage should now be received via email. If any notifications are missing please contact [email protected]. Again, we sincerely apologize for the inconvenience.
- resolved Jun 26, 2019, 01:55 PM UTC
This issue appears to be resolved. We are working to implement ways to prevent an issue like this in the future and also to implement some monitoring options to notify us should this situation ever arise again. Once again, we appreciate your patience and apologize for the inconvenience.