FMX experienced a major incident on July 1, 2019 affecting Reporting Dashboards, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2019, 01:10 PM UTC
We are currently investigating an issue with our Reporting dashboards. This issue is causing some dashboards to be offline. We greatly apologize for any inconvenience this issue may be causing and will release updates to this page as we have more information.
- identified Jul 01, 2019, 01:46 PM UTC
We believe we have identified the issue and are working to implement a fix. We should know in roughly 2 hours if that fix was successful. Once again, we apologize for any inconvenience to all those affected by this outage.
- identified Jul 01, 2019, 03:48 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 01, 2019, 03:50 PM UTC
A fix has been implemented and dashboards appear to be back online for all customers, but we will continue to monitor the issue to make sure that the service remains up.
- resolved Jul 01, 2019, 04:30 PM UTC
This issue appears to be resolved. We will continue to monitor the situation closely to make sure that there are no recurrences. We sincerely apologize for any inconveniences.