FMX experienced a major incident on July 2, 2019 affecting Reporting Dashboards, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2019, 12:42 PM UTC
We are experiencing a recurrence of the same reporting issue as yesterday. We have discovered that the source of the problem is likely with the third-party service we use to deliver reporting dashboards. We are in the process of implementing a fix that will mitigate the issue and are submitting a support request to the service. We expect full service to return in a couple hours. We greatly apologize for the inconvenience.
- resolved Jul 02, 2019, 02:33 PM UTC
We are now seeing full service return for reporting dashboards. If you experience any further difficulties please contact [email protected]. Once again, we greatly apologize for the inconvenience. We are taking measures to prevent this issue from happening again.