FMX experienced a critical incident on July 12, 2019 affecting Reporting Dashboards, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2019, 12:54 PM UTC
Identified - We are experiencing a outage of our reporting dashboards. We have discovered that the source of the problem is likely with the third-party service we use to deliver reporting dashboards. We are in the process of implementing a fix that will mitigate the issue and are following up on an open support request to the service. We expect full service to return in a few hours. We greatly apologize for the inconvenience. We will be searching for another third-party service to deliver dashboards in the future.
- resolved Jul 12, 2019, 02:24 PM UTC
We are now seeing full service return for reporting dashboards. If you experience any further difficulties please contact [email protected]. Once again, we greatly apologize for the inconvenience.