FMX incident

Web application outage

Critical Resolved View vendor source →

FMX experienced a critical incident on February 15, 2020 affecting Web App and API and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2020, 02:33 AM UTC
Resolved
Feb 15, 2020, 03:07 AM UTC
Duration
33m
Detected by Pingoru
Feb 15, 2020, 02:33 AM UTC

Affected components

Web AppAPIEmailReporting Dashboards

Update timeline

  1. investigating Feb 15, 2020, 02:33 AM UTC

    We are currently investigating this issue. We apologize for the inconvenience. We will provide updates on this page as we work towards a resolution.

  2. identified Feb 15, 2020, 02:48 AM UTC

    We have identified the issue and are deploying a fix. We expect full service to be restored in approximately 90 minutes if not sooner. Again, we apologize for the inconvenience.

  3. resolved Feb 15, 2020, 03:07 AM UTC

    This issue has been now been resolved and full functionality should now be restored. Once more, we apologize for the inconvenience.