FMX experienced a critical incident on August 28, 2020 affecting Reporting Dashboards, lasting 8h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 28, 2020, 01:15 PM UTC
We're currently experiencing a reporting outage that began early this morning. We're working diligently to resolve the issue and expect a full return of service by 12:00 PM EDT. We apologize for the inconvenience.
- monitoring Aug 28, 2020, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 28, 2020, 04:15 PM UTC
We're extending our expectation for return of service to 3:00 PM EDT due to performance bottlenecks encountered during the recovery process. We apologize for the inconvenience and thank you for your continued patience.
- monitoring Aug 28, 2020, 07:12 PM UTC
We are again extending our expectation for return of server to 4:00 PM EDT due to performance bottlenecks encountered during the recovery process. We apologize for the inconvenience and thank you for your continued patience.
- resolved Aug 28, 2020, 07:36 PM UTC
Reporting dashboard service has been restored. We apologize for the inconvenience!