FMX experienced a critical incident on May 17, 2021 affecting Reporting Dashboards, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2021, 05:59 PM UTC
The issue has been identified and a fix has been implemented. Reporting dashboards may be offline for a few hours. We apologize for the inconvenience. We will update the status of this incident periodically and as we have more information.
- identified May 17, 2021, 07:03 PM UTC
Reporting dashboards have been partially restored at this time. You may still be experiencing issues loading dashboards on your site. We will update periodically as more information is available.
- resolved May 17, 2021, 09:11 PM UTC
A fix has been implemented and we are currently monitoring results. Please reach out to [email protected] if you are still unable to access your reporting dashboards.