FMX incident

Logging in to Mapping results in a 502 error

Major Resolved View vendor source →

FMX experienced a major incident on November 19, 2024 affecting Mapping and Mobile, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 07:06 PM UTC
Resolved
Nov 19, 2024, 07:25 PM UTC
Duration
18m
Detected by Pingoru
Nov 19, 2024, 07:06 PM UTC

Affected components

MappingMobile

Update timeline

  1. investigating Nov 19, 2024, 07:06 PM UTC

    We're currently investigating reports of customers that are receiving a 502 error while logging into Mapping and Mobile.

  2. investigating Nov 19, 2024, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 19, 2024, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 19, 2024, 07:18 PM UTC

    We have implemented a fix and are continuing to monitor.

  5. resolved Nov 19, 2024, 07:25 PM UTC

    This incident has been resolved.