Flowroute Outage History

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Flowroute had 13 outages in the last 2 years totaling 272h 15m of downtime — averaging 0.5 incidents per month.

There were 13 Flowroute outages since September 10, 2024 totaling 272h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.flowroute.com

Major July 27, 2026

Inbound Toll Free Call Failures

Detected by Pingoru
Jul 27, 2026, 02:22 PM UTC
Resolved
Jul 27, 2026, 03:51 PM UTC
Duration
1h 28m
Affected: Inbound Voice
Timeline · 4 updates
  1. investigating Jul 27, 2026, 02:22 PM UTC

    We are currently investigating reports of failures on inbound toll free calls.

  2. identified Jul 27, 2026, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 27, 2026, 02:42 PM UTC

    A fix has been implemented and our initial testing is showing it is fixed. We are continuing to monitor the results.

  4. resolved Jul 27, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

Intermittent inbound Toll Free call failures

Detected by Pingoru
May 14, 2026, 03:45 PM UTC
Resolved
May 14, 2026, 04:55 PM UTC
Duration
1h 9m
Affected: Inbound Voice
Timeline · 4 updates
  1. investigating May 14, 2026, 03:45 PM UTC

    We are investigating reports of intermittent inbound call failures to Toll Free numbers.

  2. identified May 14, 2026, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 04:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Intermittent Outbound One Way Audio

Detected by Pingoru
Mar 03, 2026, 03:15 PM UTC
Resolved
Mar 03, 2026, 05:20 PM UTC
Duration
2h 5m
Affected: Outbound Voice
Timeline · 3 updates
  1. investigating Mar 03, 2026, 03:15 PM UTC

    We are currently investigating intermittent outbound one way audio.

  2. monitoring Mar 03, 2026, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2026, 05:20 PM UTC

    This issue has been fully resolved

Read the full incident report →

Minor February 11, 2026

CDR export delays

Detected by Pingoru
Feb 11, 2026, 07:53 PM UTC
Resolved
Feb 19, 2026, 05:23 PM UTC
Duration
7d 21h
Affected: Manage PortalAPIs
Timeline · 4 updates
  1. investigating Feb 11, 2026, 07:53 PM UTC

    We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

  2. monitoring Feb 13, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Feb 17, 2026, 07:00 PM UTC

    We are currently investigating new delays with our CDR exports.

  4. resolved Feb 19, 2026, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2025

Manage Portal is Inaccessible

Detected by Pingoru
Jul 23, 2025, 04:27 PM UTC
Resolved
Jul 23, 2025, 08:16 PM UTC
Duration
3h 49m
Affected: Manage Portal
Timeline · 3 updates
  1. identified Jul 23, 2025, 04:27 PM UTC

    The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

  2. monitoring Jul 23, 2025, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2025

3CX outbound impairment

Detected by Pingoru
Jul 01, 2025, 03:37 PM UTC
Resolved
Jul 01, 2025, 06:41 PM UTC
Duration
3h 3m
Affected: Outbound Voice
Timeline · 2 updates
  1. identified Jul 01, 2025, 03:37 PM UTC

    3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

  2. resolved Jul 01, 2025, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2025

Partner Carrier Voice Network Impairment

Detected by Pingoru
Jun 23, 2025, 06:37 PM UTC
Resolved
Jun 23, 2025, 11:58 PM UTC
Duration
5h 21m
Affected: Outbound Voice
Timeline · 5 updates
  1. identified Jun 23, 2025, 06:37 PM UTC

    One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

  2. identified Jun 23, 2025, 07:17 PM UTC

    Our Partner Carrier reports they have identified the issues and are putting a fix in place.

  3. identified Jun 23, 2025, 09:13 PM UTC

    Our partner carrier reports they are continuing to work on a fix for this issue.

  4. monitoring Jun 23, 2025, 10:17 PM UTC

    Our Partner has implemented a fix and the network is being monitored.

  5. resolved Jun 23, 2025, 11:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2025

Failed SMS/MMS Handoffs to 3CX Webhooks

Detected by Pingoru
Feb 25, 2025, 06:42 PM UTC
Resolved
Feb 27, 2025, 04:12 PM UTC
Duration
1d 21h
Affected: Inbound SMSInbound MMS
Timeline · 5 updates
  1. investigating Feb 25, 2025, 06:42 PM UTC

    We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

  2. investigating Feb 25, 2025, 07:54 PM UTC

    We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.

  3. investigating Feb 26, 2025, 03:56 PM UTC

    We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.

  4. monitoring Feb 26, 2025, 06:43 PM UTC

    We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.

  5. resolved Feb 27, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 15, 2025

Call Failures - Canadian Peering Networks

Detected by Pingoru
Feb 15, 2025, 12:44 AM UTC
Resolved
Feb 15, 2025, 03:43 AM UTC
Duration
2h 58m
Affected: Inbound Voice
Timeline · 3 updates
  1. investigating Feb 15, 2025, 12:44 AM UTC

    Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

  2. monitoring Feb 15, 2025, 01:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 15, 2025, 03:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 15, 2025

Intermittent Inbound Call Failures Impacting AT&T Customers in Southeast Florida

Detected by Pingoru
Jan 15, 2025, 04:11 PM UTC
Resolved
Jan 15, 2025, 10:22 PM UTC
Duration
6h 11m
Affected: Inbound Voice
Timeline · 7 updates
  1. investigating Jan 15, 2025, 04:11 PM UTC

    We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

  2. investigating Jan 15, 2025, 05:14 PM UTC

    We are continuing to work with our peer networks to address this issue.

  3. investigating Jan 15, 2025, 06:30 PM UTC

    We are continuing to work with our peer networks to address this issue.

  4. investigating Jan 15, 2025, 07:32 PM UTC

    We are continuing to work with our peer networks to address this issue.

  5. identified Jan 15, 2025, 07:49 PM UTC

    Our peer networks have identified the issue and are working on a fix.

  6. monitoring Jan 15, 2025, 09:04 PM UTC

    A fix has been implemented by the upstream carrier, and we are currently monitoring the results.

  7. resolved Jan 15, 2025, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025

Intermittant Inbound Call Failures AT&T

Detected by Pingoru
Jan 14, 2025, 03:01 PM UTC
Resolved
Jan 14, 2025, 07:48 PM UTC
Duration
4h 47m
Affected: Inbound Voice
Timeline · 5 updates
  1. investigating Jan 14, 2025, 03:01 PM UTC

    We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.

  2. investigating Jan 14, 2025, 04:00 PM UTC

    We are continuing to work with our peer networks to address this issue.

  3. identified Jan 14, 2025, 05:04 PM UTC

    Our peer networks have identified the issue and are working on a fix.

  4. monitoring Jan 14, 2025, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 14, 2025, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 27, 2024

Inbound call failure in the Dallas area

Detected by Pingoru
Sep 27, 2024, 05:14 PM UTC
Resolved
Sep 27, 2024, 09:52 PM UTC
Duration
4h 37m
Affected: Inbound Voice
Timeline · 5 updates
  1. investigating Sep 27, 2024, 05:14 PM UTC

    We are investigating intermittent inbound call failures in the Dallas TX LATA 552.

  2. investigating Sep 27, 2024, 05:56 PM UTC

    We are continuing to work with our peer networks to investigate this issue.

  3. investigating Sep 27, 2024, 07:20 PM UTC

    We are continuing to work with our peer networks to investigate this issue.

  4. monitoring Sep 27, 2024, 07:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 27, 2024, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2024

Flowroute Manage Portal Errors

Detected by Pingoru
Sep 10, 2024, 09:32 PM UTC
Resolved
Sep 10, 2024, 11:13 PM UTC
Duration
1h 41m
Affected: Manage Portal
Timeline · 3 updates
  1. investigating Sep 10, 2024, 09:32 PM UTC

    We are currently investigating an issue with the Flowroute Manage Portal providing 500 errors.

  2. monitoring Sep 10, 2024, 09:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2024, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →