Flowroute Outage History
Flowroute is up right nowPingoru has recorded 50 incidents for Flowroute: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 38 of 527 (7%) |
Incidents, newest first
Minor October 3, 2026 Billing Statement Availability Issue 1d 13h Manage Portal, APIs
Started Oct 03, 2026, 12:23 AM UTC· resolved Oct 04, 2026, 02:00 PM UTC
- identified Oct 03, 2026, 12:23 AM UTC
We identified an issue affecting billing system. As a result, certain billing transactions from September may not be fully reflected with all applicable taxes, and the latest billing statement is temporarily unavailable. Our engineering team is actively working to resolve the issue and restore affected services. Updates will follow.
- resolved Oct 05, 2026, 08:25 PM UTC
The incident has been resolved, September statements are now available in the Manage portal.
Major July 27, 2026 Inbound Toll Free Call Failures 1h 28m Inbound Voice
Started Jul 27, 2026, 02:22 PM UTC· resolved Jul 27, 2026, 03:51 PM UTC
- investigating Jul 27, 2026, 02:22 PM UTC
We are currently investigating reports of failures on inbound toll free calls.
- identified Jul 27, 2026, 02:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 27, 2026, 02:42 PM UTC
A fix has been implemented and our initial testing is showing it is fixed. We are continuing to monitor the results.
- resolved Jul 27, 2026, 03:51 PM UTC
This incident has been resolved.
Minor May 14, 2026 Intermittent inbound Toll Free call failures 1h 9m Inbound Voice
Started May 14, 2026, 03:45 PM UTC· resolved May 14, 2026, 04:55 PM UTC
- investigating May 14, 2026, 03:45 PM UTC
We are investigating reports of intermittent inbound call failures to Toll Free numbers.
- identified May 14, 2026, 03:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 04:55 PM UTC
This incident has been resolved.
Minor March 3, 2026 Intermittent Outbound One Way Audio 2h 5m Outbound Voice
Started Mar 03, 2026, 03:15 PM UTC· resolved Mar 03, 2026, 05:20 PM UTC
- investigating Mar 03, 2026, 03:15 PM UTC
We are currently investigating intermittent outbound one way audio.
- monitoring Mar 03, 2026, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 05:20 PM UTC
This issue has been fully resolved
Minor February 11, 2026 CDR export delays 7d 21h Manage Portal, APIs
Started Feb 11, 2026, 07:53 PM UTC· resolved Feb 19, 2026, 05:23 PM UTC
- investigating Feb 11, 2026, 07:53 PM UTC
We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.
- monitoring Feb 13, 2026, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 17, 2026, 07:00 PM UTC
We are currently investigating new delays with our CDR exports.
- resolved Feb 19, 2026, 05:23 PM UTC
This incident has been resolved.
Critical July 23, 2025 Manage Portal is Inaccessible 3h 49m Manage Portal
Started Jul 23, 2025, 04:27 PM UTC· resolved Jul 23, 2025, 08:16 PM UTC
- identified Jul 23, 2025, 04:27 PM UTC
The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.
- monitoring Jul 23, 2025, 06:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2025, 08:16 PM UTC
This incident has been resolved.
Notice July 1, 2025 3CX outbound impairment 3h 3m Outbound Voice
Started Jul 01, 2025, 03:37 PM UTC· resolved Jul 01, 2025, 06:41 PM UTC
- identified Jul 01, 2025, 03:37 PM UTC
3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.
- resolved Jul 01, 2025, 06:41 PM UTC
This incident has been resolved.
Minor June 23, 2025 Partner Carrier Voice Network Impairment 5h 21m Outbound Voice
Started Jun 23, 2025, 06:37 PM UTC· resolved Jun 23, 2025, 11:58 PM UTC
- identified Jun 23, 2025, 06:37 PM UTC
One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.
- identified Jun 23, 2025, 07:17 PM UTC
Our Partner Carrier reports they have identified the issues and are putting a fix in place.
- identified Jun 23, 2025, 09:13 PM UTC
Our partner carrier reports they are continuing to work on a fix for this issue.
- monitoring Jun 23, 2025, 10:17 PM UTC
Our Partner has implemented a fix and the network is being monitored.
- resolved Jun 23, 2025, 11:58 PM UTC
This incident has been resolved.
Minor February 25, 2025 Failed SMS/MMS Handoffs to 3CX Webhooks 1d 21h Inbound SMS, Inbound MMS
Started Feb 25, 2025, 06:42 PM UTC· resolved Feb 27, 2025, 04:12 PM UTC
- investigating Feb 25, 2025, 06:42 PM UTC
We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.
- investigating Feb 25, 2025, 07:54 PM UTC
We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.
- investigating Feb 26, 2025, 03:56 PM UTC
We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.
- monitoring Feb 26, 2025, 06:43 PM UTC
We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.
- resolved Feb 27, 2025, 04:12 PM UTC
This incident has been resolved.
Minor February 15, 2025 Call Failures - Canadian Peering Networks 2h 58m Inbound Voice
Started Feb 15, 2025, 12:44 AM UTC· resolved Feb 15, 2025, 03:43 AM UTC
- investigating Feb 15, 2025, 12:44 AM UTC
Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.
- monitoring Feb 15, 2025, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 15, 2025, 03:43 AM UTC
This incident has been resolved.
Major January 15, 2025 Intermittent Inbound Call Failures Impacting AT&T Customers in Southeast Florida 6h 11m Inbound Voice
Started Jan 15, 2025, 04:11 PM UTC· resolved Jan 15, 2025, 10:22 PM UTC
- investigating Jan 15, 2025, 04:11 PM UTC
We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.
- investigating Jan 15, 2025, 05:14 PM UTC
We are continuing to work with our peer networks to address this issue.
- investigating Jan 15, 2025, 06:30 PM UTC
We are continuing to work with our peer networks to address this issue.
- investigating Jan 15, 2025, 07:32 PM UTC
We are continuing to work with our peer networks to address this issue.
- identified Jan 15, 2025, 07:49 PM UTC
Our peer networks have identified the issue and are working on a fix.
- monitoring Jan 15, 2025, 09:04 PM UTC
A fix has been implemented by the upstream carrier, and we are currently monitoring the results.
- resolved Jan 15, 2025, 10:22 PM UTC
This incident has been resolved.
Major January 14, 2025 Intermittant Inbound Call Failures AT&T 4h 47m Inbound Voice
Started Jan 14, 2025, 03:01 PM UTC· resolved Jan 14, 2025, 07:48 PM UTC
- investigating Jan 14, 2025, 03:01 PM UTC
We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.
- investigating Jan 14, 2025, 04:00 PM UTC
We are continuing to work with our peer networks to address this issue.
- identified Jan 14, 2025, 05:04 PM UTC
Our peer networks have identified the issue and are working on a fix.
- monitoring Jan 14, 2025, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 07:48 PM UTC
This incident has been resolved.