Flowhub Outage History
Flowhub is up right nowPingoru has recorded 52 incidents for Flowhub: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor August 26, 2026 Latency Under Investigation 27m Maui POS
Started Aug 26, 2026, 06:33 PM UTC· resolved Aug 26, 2026, 07:01 PM UTC
- investigating Aug 26, 2026, 06:50 PM UTC
We are investigating an issue with latency in the Maui application. We’ll share an update as soon as we have more information.
- identified Aug 26, 2026, 06:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 26, 2026, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 26, 2026, 06:57 PM UTC
A fix has been implemented, and service has been restored. We’re monitoring the system to ensure it remains stable.
- resolved Aug 26, 2026, 07:01 PM UTC
This incident has been resolved.
Minor April 20, 2026 Test –
Started Apr 20, 2026, 10:30 PM UTC· resolved Apr 20, 2026, 10:30 PM UTC
No vendor updates were posted for this incident.
Minor April 20, 2026 Latency on Maui Application 2h 8m Maui POS
Started Apr 20, 2026, 10:27 PM UTC· resolved Apr 21, 2026, 12:36 AM UTC
- investigating Apr 20, 2026, 10:27 PM UTC
We have resolved the cause of performance latency and our team is actively monitoring.
- monitoring Apr 20, 2026, 10:38 PM UTC
We have identified the cause of performance latency, and our team has been actively monitoring. This issue has now been resolved.
- investigating Apr 20, 2026, 11:15 PM UTC
We are continuing to investigate performance latency for some users.
- monitoring Apr 20, 2026, 11:52 PM UTC
Some users may still experience slight lag on add to cart. Our team is actively monitoring and working to fully resolve it. Next update to follow.
- monitoring Apr 21, 2026, 12:35 AM UTC
The latency issue affecting some users has been resolved and our team has confirmed performance is back to normal. Thank you for your patience today.
- resolved Apr 21, 2026, 12:36 AM UTC
This incident has been resolved.
Major February 6, 2026 Partial Ecommerce Service Disruption 2h 41m Flowhub Ecommerce
Started Feb 06, 2026, 04:05 PM UTC· resolved Feb 06, 2026, 06:46 PM UTC
- investigating Feb 06, 2026, 04:05 PM UTC
Flowhub Ecomm is unavailable for some customers due to a DNS-related issue. We have identified the root cause and are actively working to restore service for affected customers.
- resolved Feb 06, 2026, 06:46 PM UTC
This incident has been resolved.
Major December 4, 2025 Payment Processor Partial Service Interruption 18d 3h Payment Partners (External)
Started Dec 04, 2025, 06:07 PM UTC· resolved Dec 22, 2025, 09:11 PM UTC
- identified Dec 04, 2025, 06:07 PM UTC
Our payment vendors are currently experiencing issues processing transactions for some customers and are actively working on a resolution. If you are impacted, please watch our in-app messaging.
- resolved Dec 22, 2025, 09:11 PM UTC
This incident has been resolved.
Major November 18, 2025 Partial outage on sites using custom hostnames 3h 42m Flowhub Ecommerce
Started Nov 18, 2025, 02:17 PM UTC· resolved Nov 18, 2025, 06:00 PM UTC
- identified Nov 18, 2025, 02:17 PM UTC
We are aware of a global Cloudflare issue affecting custom hostname resolution on Flowhub e-commerce sites and are currently looking into the issue. More information: https://www.cloudflarestatus.com
- resolved Nov 18, 2025, 06:00 PM UTC
Cloudflare services are now operating normally. We are no longer observing elevated errors or latency across the network.
Critical August 1, 2025 Severe Degradation Causing Issues with Login and Various Operations 1h 2m Maui POS, Greet, Stash, View and 1 more
Started Aug 01, 2025, 04:00 PM UTC· resolved Aug 01, 2025, 05:02 PM UTC
- investigating Aug 01, 2025, 04:11 PM UTC
We are currently investigating this issue with all engineers on hand.
- investigating Aug 01, 2025, 04:15 PM UTC
We are continuing to investigate this issue.
- investigating Aug 01, 2025, 04:27 PM UTC
The team is working through various potential resolution methods to restore services as quickly as possible.
- monitoring Aug 01, 2025, 04:35 PM UTC
A fix has been deployed and all services should be restored.
- resolved Aug 01, 2025, 05:02 PM UTC
All services have been confirmed to have returned to normal operating performance and availability.
- postmortem Aug 08, 2025, 06:34 PM UTC
**Status -** Resolved **Summary -** An outage occurred on Aug 1 from 9:55-10:34am MT due to expired TLS certificates associated with deprecated services. Although these services were no longer active, our NGINX ingress controller continued checking them during traffic routing for all Maui services. Despite all currently used services having valid certificates, the presence of the expired ones in the controller’s cache triggered routing issues. We resolved the issue by restarting the ingress controller to clear the stale certificates and this restart and recovery took approximately 25 minutes. All services were then fully restored. **Impact -** All traffic was refused by the ingress controller from 9:55-10:34am MT causing a disruption in access to Flowhub Maui and several supported applications for most users. **Resolution -** Restart of the Ingress controller to clear these cached expired certificates was the resolution. **Future Preventions -** * We’ve created a check for certificate validation in advance of certification expiry. Flowhub has heartbeat monitoring of its services, but those don’t flow through the traffic controller to do their checks. * We’ve added more FE Latency check alerts to customer support channels
Minor July 8, 2025 EllaCash Terminal Connection Issues 23m
Started Jul 08, 2025, 06:07 PM UTC· resolved Jul 08, 2025, 06:31 PM UTC
- identified Jul 08, 2025, 06:07 PM UTC
Flowhub has discovered that BizPay (EllaCash) is currently experiencing intermittent connection issues with Maui. We are in communication with their team to determine when this issue can be resolved. Please continue to check with EllaCash support and monitor Flowhub's messaging through the status page and in-app banners for updates.
- resolved Jul 08, 2025, 06:31 PM UTC
EllaCash has released a resolution for their connection issues with Maui. Please restart your terminals to ensure they receive the fix and let Product Support know if you are still experiencing this issue via our in-app chat or email [email protected]
Minor June 12, 2025 Google Cloud Services Outage Affecting Images and Analytics Reports 2h 55m Maui POS
Started Jun 12, 2025, 06:42 PM UTC· resolved Jun 12, 2025, 09:38 PM UTC
- identified Jun 12, 2025, 06:42 PM UTC
Google Cloud services are currently experiencing degradation that is affecting loading of reports and Flowhub's ability to pull product images for display within the app and any new image uploads for products and customer profiles. This may manifest itself sporadically until the issue is resolved by Google.
- identified Jun 12, 2025, 07:02 PM UTC
Customer search has now been added to the list of affected services, with slowdown for clients with large customer bases. Issues can be tracked here: https://status.cloud.google.com
- monitoring Jun 12, 2025, 09:07 PM UTC
Google Cloud services are seeing a restore of normal performing services. Users may still experience some performance degradation with customer search and reporting. Issues can be tracked here: https://status.cloud.google.com
- resolved Jun 12, 2025, 09:38 PM UTC
This incident is resolved for all of our services.
Major June 2, 2025 Payomi Severe Degradation Affecting Certain Customers 6d 18h
Started Jun 02, 2025, 05:15 PM UTC· resolved Jun 09, 2025, 12:00 PM UTC
- identified Jun 02, 2025, 08:03 PM UTC
We are currently working with the Payomi team to work through severe degradation of payment processing for certain customers.
- monitoring Jun 05, 2025, 06:11 PM UTC
Payomi has been actively restoring services for various clients, with only a few still needing services restored. We will continue monitoring the situation until all clients have been restored.
- resolved Jun 12, 2025, 06:51 PM UTC
This incident has been resolved.
Critical March 29, 2025 EllaCash Connection Issues 2h 48m
Started Mar 29, 2025, 04:00 PM UTC· resolved Mar 29, 2025, 06:48 PM UTC
- identified Mar 29, 2025, 04:00 PM UTC
EllaCash is experiencing an integration issue with Flowhub manifesting in the connection to Maui and the Ellacash service. EllaCash is actively working on a resolution and expects to have this resolved ASAP.
- monitoring Mar 29, 2025, 04:43 PM UTC
A fix has been issued on the Ellacash side for terminal connections. Terminals should be able to connect and be back to fiully integrated and operational capacity. We're continuing to monitor on our side alongside Ellacash.
- resolved Mar 29, 2025, 06:48 PM UTC
This incident has been resolved.
Minor January 30, 2025 EllaCash Processor Issue 1d 1h
Started Jan 30, 2025, 09:01 PM UTC· resolved Jan 31, 2025, 10:09 PM UTC
- identified Jan 30, 2025, 09:01 PM UTC
EllaCash’s services are experiencing issues processing transactions for some customers. EllaCash is actively working on a resolution. If you are impacted, please watch our in-app messaging and status page for more information.
- monitoring Jan 31, 2025, 01:20 PM UTC
The technical issues being experienced by EllaCash's processor were resolved by 11:00 PM ET, and all systems are be back online. We are actively monitoring systems and will update with any additional information. You may resume using your EllaCash terminals.
- resolved Jan 31, 2025, 10:09 PM UTC
This incident has been resolved.