Flow XO incident

Major Outage

Major Resolved View vendor source →

Flow XO experienced a major incident on November 18, 2025 affecting Application and Messaging Servers and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:19 PM UTC
Resolved
Nov 18, 2025, 02:44 PM UTC
Duration
2h 25m
Detected by Pingoru
Nov 18, 2025, 12:19 PM UTC

Affected components

ApplicationMessaging ServersWeb Chat ServersSlack ServersFacebook MessengerPublic Website

Update timeline

  1. investigating Nov 18, 2025, 12:19 PM UTC

    Our host, Cloudflare, is currently experiencing a major outage and this is causing major downtime for our platform. We will monitor the situation and provide updates as we get them. You can also follow along here (https://www.cloudflarestatus.com/).

  2. investigating Nov 18, 2025, 12:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 01:15 PM UTC

    Identified - The issue has been identified and a fix is being implemented. Nov 18, 2025 - 13:09 UTC

  4. identified Nov 18, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Nov 18, 2025, 02:44 PM UTC

    "Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors"