Flow Capture incident

Multiple Autodesk Products

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on August 20, 2026 affecting Collaboration for AutoCAD Plant 3D and Collaboration for AutoCAD Plant 3D (Australia) and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 03:40 PM UTC
Resolved
Aug 20, 2026, 04:50 PM UTC
Duration
1h 10m
Detected by Pingoru
Aug 20, 2026, 03:40 PM UTC

Affected components

Collaboration for AutoCAD Plant 3DCollaboration for AutoCAD Plant 3D (Australia)Collaboration for AutoCAD Plant 3D (European Union)FusionGenerative DesignInfraWorksRevit Cloud Model UpgradeRevit Cloud Worksharing / Cloud ModelsRevit Cloud Worksharing / Cloud Models (Australia)Revit Cloud Worksharing / Cloud Models (Canada)

Update timeline

  1. investigating Aug 20, 2026, 03:40 PM UTC

    We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Aug 20, 2026, 04:08 PM UTC

    We are continuing to investigate a service disruption affecting multiple Autodesk products. It has subsequently been identified that a few additional Autodesk products are also impacted. We will provide an update within 60 minutes, or sooner if more information becomes available.

  3. resolved Aug 20, 2026, 04:50 PM UTC

    All services have returned to normal operation. The service disruption affecting multiple Autodesk products was limited to customers in the US region, while other regions remained unaffected. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding as we worked to resolve the issue.