Flow Capture experienced a minor incident on July 30, 2026 affecting Autodesk Tandem™, lasting 23h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:07 PM UTC
We are investigating an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 30, 2026, 04:10 PM UTC
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 30, 2026, 05:10 PM UTC
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 30, 2026, 06:04 PM UTC
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Jul 30, 2026, 07:11 PM UTC
We have identified the cause of the issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Jul 30, 2026, 08:05 PM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Jul 30, 2026, 10:02 PM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 12:45 AM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 03:56 AM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 05:48 AM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 07:19 AM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 09:15 AM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 11:15 AM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Jul 31, 2026, 01:16 PM UTC
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved Jul 31, 2026, 02:53 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.