Flow Capture experienced a minor incident on May 26, 2026, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 26, 2026, 09:56 PM UTC
We are investigating an issue where customers are unable open the links shared by support agents through Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating May 26, 2026, 10:30 PM UTC
We are continuing to investigate an issue where customers are now unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified May 26, 2026, 11:33 PM UTC
We have identified the cause of the issue where customers are unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified May 27, 2026, 12:27 AM UTC
We have identified the cause of the issue where customers are unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved May 27, 2026, 12:42 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.